Virtual Andon & Remote Collaboration for Factory WorkersHow manufacturers are digitally connecting operators with experts to safely manage and resolve issues at a distance (video demo)
As the COVID-19 pandemic continues to impact supply chains across industries, manufacturers are pivoting production strategies in response to new demand and new constraints created by the crisis.
In some cases, this means companies are re-tooling lines to produce ventilators or face masks. For others it has required fast upskilling and recruitment to cover for absent workers.
With such rapid changes, manufacturers are bound to see the number of questions from operators and issues increase. That’s why it’s crucial for workers to have real-time access to subject matter and equipment experts so that issues are resolved quickly and with minimal downtime.
But with most support staff working from home as companies abide by physical distancing policies, connecting frontline workers with experts to collaborate and solve problems has become a challenge.
How Manufacturers are Safely Solving Problems at a Distance
Companies across the world are increasingly using digital communication and collaboration tools like Poka on the factory floor to enable operators and experts to resolve production issues at a distance. Andon lights are replaced with an application that captures the details of production issues and sends out notifications in real-time. And digital Kanban boards replace white boards to help management better track and escalate issues.
Here are some of the benefits they’ve seen:
- Bosch: Saw a direct productivity increase of 8%
- A Global Water Company: Reduced unplanned downtime by 55%
- ABB Group: Decreased non-conformity issues by 64%
See How Virtual Andon and Digital Kanban Works
In the following video demo, you’ll see how workers digitally solve problems by using Poka to:
- Resolve issues using a library of digital troubleshooting tips
- Create a call for help and resolve issues by collaborating with experts and co-workers
- Continuously feed a digital knowledge base of troubleshooting solutions
- Manage and escalate issues more efficiently in real-time
By using Poka to digitally connect frontline workers with management and support staff, companies will reduce the frequency of in-person interactions required when troubleshooting and managing issues. Everyone can feel at ease knowing workers are equipped to manage, escalate and resolve issues at a distance.
Andrea Masterton is vice president of marketing with Poka. In this role she oversees the company’s marketing strategy including demand generation, product marketing, and industry thought leadership. With more than 15 years B2B SaaS experience including time at eSignLive and Vasco, she is passionate about bringing innovative, disruptive technology to market. Andrea is a frequent speaker at industry events and has authored dozens of articles and white papers.